privacy policy

  1. General
    The following information provides an overview of what happens to your personal data when you visit our website. When you use this website, various personal data is collected. Personal data refers to data by which you can be personally identified.

  2. Responsible parties
    The responsible party in terms of data protection laws, in particular the EU General Data Protection Regulation (DSGVO), is:Susanna Nitz, Stralauer Allee 17b, 10245 Berlin E-Mail: infoæosteopathie-susanna-nitz.de

  3. Your rights as a user/data subject
    As EU-citizen, you can exercise the following rights at any time using the contact details provided by our data protection officer:

    • nformation about your data stored by us and about how it is processed (Art. 15 DSGVO),
    • correction of incorrect personal data (Art. 16 DSGVO),
    • deletion of your data stored by us (Art. 17 DSGVO),
    • restriction of data processing insofar as we are not yet allowed to delete your data due to legal obligations (Art. 18 DSGVO),
    • objection to the processing of your data by us (Art. 21 DSGVO) and
    • Data transferability, provided you have consented to the data processing or have concluded a contract with us (Art. 20 DSGVO).

    If you have given us consent, you can revoke it with effect for the future at any time. You can lodge a complaint with a supervisory authority at any time, e.g. the competent supervisory authority in the federal state of your residence or the authority responsible for us as the controller. A list of the supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.

  4. Collection of general information when visiting our website. Type and purpose of processing
    When you access our website, i.e. if you do not register or otherwise submit information, we automatically collect information of a general nature. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, your IP address in anonymised form and the like. They are processed for the following purposes:

    • Making the online offer, its function and content available
    • Ensuring a smooth connection and trouble-free use of the website
    • Evaluating the system security and stability.

    Legal basis and legitimate interest The processing is carried out in accordance with Art. 6 para. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website. Recipient Data recipient as our technical service provider for the operation (server hosting) of the website is: Hosting.de GmbH, Franzstraße 51, 52064 Aachen An order processing contract has been concluded with Hosting.de GmbH. This is a contract required by data protection law, which ensures that Hosting.de GmbH only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO. There is no transfer to third countries. Storage period The data is deleted as soon as it is no longer required for the purpose for which it was collected. For data used to provide the website, this is generally the case when the respective session has ended. Data is stored in log files for a maximum of 7 days. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment to the visiting client is no longer possible. Provision prescribed or required The provision of the aforementioned personal data is neither legally nor contractually required. However, without the IP address, the service and functionality of our website cannot be guaranteed. In addition, some services may not be available or may be restricted. For this reason, an objection is excluded.

  5. Collection of personal information when contacting us and / or making an appointment via "doctolib".
    Type and purpose of processing
    If you contact us via the contact form, by email or by telephone or make an appointment with us via our external service provider 'doctolib', we will collect and store non-personal as well as personal data. This information includes, for example, first and last name, email address, telephone number, address, date of birth, insurance type, gender, and the reason for contacting us. The non-personal data includes, for example, the IP address and the time stamp. These data are processed for the following purpose:
    Diese Daten werden insbesondere zum folgenden Zweck verarbeitet:

    • processing of contact requests from users via contact form, mail, or telephone
    • Erfüllung eines Vertrags oder vorvertraglicher Maßnahmen
    Legal basis and legitimate interest
    The processing of the data provided when contacting us is based on the user's consent (Art. 6 para. 1 lit. a DSGVO), on our legitimate interest in responding to your request (Art. 6 para. 1 lit. f DSGVO), and in accordance with Art. 6 para. 6 para. 1 b) DSGVO for the purpose of fulfilling a contract or pre-contractual measures.
    Recipient
    • The recipient of the data as our technical service provider for emailing is:
      Hosting.de GmbH, Franzstraße 51, 52064 Aachen
      An order processing contract has been concluded with Hosting.de GmbH. This is a
      contract required by data protection law, which ensures that Hosting.de GmbH only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.
    • Recipients of the data in the event of an appointment as a processor are:
      Doctolib GmbH, Mehringdamm 51, 10961 Berlin
      An order processing contract has been concluded with Doctolib GmbH. This is a contract required by data protection law, which ensures that Doctolib GmbH only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO. The privacy policy of Doctolib GmbH can be read here: https://www.doctolib.de/terms/agreement
    • The recipient of the data in as technical administrator for the patient medical documentation and invoicing, using the program ‘Lemniscus’ is:
      pgt technology scouting GmbH, Ruschgraben 51, 76139 Karlsruhe – bzw. Lemniscus Entwicklung und Betrieb, Karlsruherstr. 88, 76139 Karlsruhe
      An order processing contract has been concluded with pgt technology scouting GmbH. This is a contract required by data protection law, which ensures that pgt technology scouting GmbH only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.

    There is no transfer to third countries.
    Storage period:
    The data is deleted as soon as it is no longer required for the purpose of data processing. If there is a contractual relationship, we are subject to the legal storage requirements according to the German Commercial Code (HGB) and will delete your data after these time limits have expired. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. storage periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.
    Provision prescribed or required
    The provision of your personal data is voluntary, based solely on your consent. However, we can only process your request if you provide us with the requested data and the reason for the request.

  6. Cookies
    Cookies are not used on this site.

  7. SSL encryption
    To protect the security of your data during transmission, we use the latest encryption methods (e.g. SSL) via HTTPS.

  8. Information about your right to object according to Art. 21 DSGVO and questions to the data protection officer
    Individual right of objection
    You have the right to object at any time, on grounds relating to your situation, to the processing of personal data relating to you which is carried out on the basis of Art. 6(1)(f) DSGVO (data processing on the basis of a consideration of interests); this also applies to profiling based on this provision within the meaning of Art. 4 No. 4 DSGVO.
    If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
    If you have any questions about data protection, please write us an email or contact the person responsible for data protection in our organisation directly.
    Recipient of an objection / questions:
    Susanna Nitz, Stralauer Allee 17b, 10245 Berlin
    T: +49 157 30697010
    Mail: info@osteopathie-susanna-nitz.de

  9. Changes to this privacy policy
    We reserve the right to adapt this privacy policy to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new data protection statement will then apply to your next visit.